A number of older ScanSnap scanners released by Fujitsu are no longer supported and the official line from Fujitsu is to buy new hardware. However, the ScanSnap range isn’t cheap and you can avoid spending a large sum by utilizing Compatibility Mode built into Windows to get your older scanner working with the latest versions of Windows.
Note: This advice is essentially the same as in my previous post Using a Fujitsu ScanSnap with Windows 8 (fi-5110eox2 or S500) but updated for Windows 10 and with more generic advice for getting other models to work.
Step 1 – Download Software
All drivers and software are available directly from the Software Downloads section of the Fujitsu website, organized by model number. Click through to your model (we’ll be using the fi-5110exo2 in our examples) and you’ll see a table similar to the one below:
Software downloads for the fi-5110exo2
Download the setup program for “ScanSnap Manager” and then select the Update tab to find the most recent software update made available by Fujitsu.
Software update for the fi-5110exo2
As you can see above, the last update made available for the fi-5110exo2 is for Windows 7. Download it anyway and make a note of the version of Windows as you’ll need to know that when entering compatibility mode:
Step 2 – Install the Setup program
Firstly, ensure that the scanner is turned off and the lid closed.
Now run the ScanSnap Manager setup program that you downloaded in Step 1, which will extract the software to a subdirectory. Once extracted, navigate into the directory and run setup.exe to install ScanSnap Manager.
Step 3 – Reboot
Reboot – If you don’t, the next step probably won’t work (it didn’t for me with the fi-5510exo2)
Step 4 – Install the Update using compatibility mode
This is the final and the most important step. You need to tell Windows to run the ScanSnap Manager Update in compatibility mode for the version of Windows that it was created for.
Right click – do not double-click – on the Update program that you downloaded in Step 1, and Select “Troubleshoot Compatibility” from the context menu that appears.
Select “Troubleshoot compatibility”
Windows will launch the “Program Compatibility Troubleshooter“, with options to use recommended settings or to manually choose compatibility settings. Select the second option, “Troubleshoot program”
Select “Troubleshoot program”
We know that the update program was written for a prior version of Windows, therefore you should select the first option “The program worked in earlier versions of Windows but won’t install or run now” and click “Next”
Select the version of Windows that the update file was designed for (which you noted down in step 1) and click “Next”.
In the case of the fi-5110exo2 this was Windows 7.
Select the appropriate version of windows
Click “Test the program…” and the update program will run.
Select “Test the program”
After finishing the installation, click “Yes, save these settings for this program“.
Click “Yes, save these settings for this program”
Step 5 – Turn on your ScanSnap
Finally, turn on your ScanSnap scanner and it should be detected correctly. Perform a test scan to confirm everything is working as expected.
… and finally.
I plan to keep the table at the top of the article updated with details of which ScanSnap scanners have been tested. If you have successfully tested as scanner which is not listed, please post a comment below confirming the model number, version of windows the update is working on and the version of Windows chosen in the Compatibility troubleshooter.
This article was first published on http://www.dba-resources.com.